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Digital Ecommerce Operations Manager

Date Posted: 10/20/2020

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Job Description

Digital Ecommerce Operations Manager
(This position is not remote, must be on site)


  • Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred 
Work Experiences:
  • 6 + years in IT or related field with managerial or supervisory experience
  • Demonstrated experience managing  IT/e-commerce platforms, projects and team
  • Strong technical knowledge of eCommerce, omni-channel, enterprise applications, and operating systems, network and mobile POS.
  • Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols.
  • Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office.
  • In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring tools
  • Strong technical knowledge in providing 24/7 support, including a global remote user base
  • Working knowledge of IT, Security, end to end ecommerce technologies and operations.
  • Strong analysis capabilities and skills in structured problem solving.
  • Strong program and service delivery skills.
  • Deep sense of urgency and ability to identify and achieve quick wins.
  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPIs and metrics and drive towards operational maturity.
  • Great communications and collaboration skills.
Required Experience
  • 8-12 years prior experience in IT Operations
  • 8-12 years of leadership and management experience
  • Required knowledge of Cloud Technologies, Web Sphere commerce, or ATG
  • Customer advocate and relentless passion to solve issues quickly.
  • Experience in introducing metrics and data as a basis for operational analysis and decision-making
  • Experience in introducing operational discipline into ad hoc process areas. Experience with data centers, process and organizational change management.
  • Experience in significantly and provable increasing maturity levels for IT and engineering operations processes.
  • Manage system enhancements to the WebSphere platform and supporting e-commerce systems
  • Build, maintain state-of-the-art IT operations for digital/ecommerce business
  • Build operations team as highly data-driven giving apt quantification for each ticket and business case handling
  • Build and lead global 24/7/365 operation engineer team with focus on customer service with right competency, tool-set, culture, automation driven with agile manner.
  • Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs
  • Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives
  • Responsible for IT operation processes to facilitate, enable IT & business team to deliver a high quality of service
  • Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership.
  • Manage the planning, documentation architecture, design, implementation and support of IT operations
  • Build relationships with business partners to ensure IT ops and productivity goals are understood and exceeded
  • Provide executive reporting, real-time updates to leadership, resonate & showcase holiday readiness at all times
  • Maintain customer satisfaction (internal and external) while engaging day to day operations
  • Prepare budgets and team objectives

  • To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Katy, TX
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:10/20/2020
  • Contact: Luis Martinez (713) 730-7281
  • Pay Range: $135,000.00 - $150,000.00 Annually
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Job Reference: JO-2010-100058