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Technical Support

Date Posted: 9/16/2020

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Job Description

 
Primary Responsibilities:
Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based systems.
Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines.
Maintain through and current knowledge of PC based software and hardware.
Document and forward possible product enhancements.
Assist management in training new employees and daily operational duties.


Experience and Educational Requirements:
At least two years of college, technical school training or previous job experience is required.
Minimum of one-year phone support experience for PC software and hardware.
Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
Minimum of two years' experience troubleshooting Microsoft Windows and windows-based software applications is required.
Working knowledge of Microsoft network systems is required.
Excellent Customer Service skills
Bilingual English/Spanish or English/French
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to jmason@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/16/2020
  • Contact: Jonathan Mason (858) 366-4632
  • Pay Range: $18.50 - $18.50 Hourly
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Job Reference: JO-2009-98361