Date Posted: 3/26/2020Apply Now
Ledgent Technology is seeking talented IT Desktop Support Professional in the Atlanta Area. If you are local and can start immediately please send your resume to firstname.lastname@example.org
Excellent Customer facing skills (speaks English well)
Experience using ticket tools including responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure
PC Imaging / End User Data Back-up
Additional skills include:
Working technical knowledge of standard Windows operating systems and Commercial Off-the-Shelf (COTS) software to allow for resolution of software application issues or full rebuild of the PC (image, applications & client data)
Resolving client (PC) health issues
Provides End User Windows PC support services at a customer site. Additionally, resources may travel to nearby satellite locations of the resident site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven by as a standard service level agreement.
Experience supporting Enterprise-level clients with their PC support needs, along with some Executive Level/VIP support
Technical school degree, associate degree, bachelor's degree or equivalent experience
CompTIA A+ and/or Microsoft certification is desirable, but not required
Dell (or other hardware) certification a plus
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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