Job Description

Job Title: Desktop Analyst
Job Type: Direct Hire; Full-time; 100% onsite
Job Location: San Diego, CA 92130
Salary Range: $65,000 - $78,000

The Desktop Analyst delivers primary 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance, and support. In addition, Analysts will handle assigned project work, research, moves, and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.

Responsibilities:

• Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
• Troubleshoot client-side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).
• Configure and troubleshoot both HP network class and local printers.
• Perform interoffice computer equipment moves and new employee setups.
• Troubleshoot remote access issues both software and hardware.
• Setup and troubleshoot various Smartphone devices.
• Research and resolve software/hardware errors through OEM, vendors, and technical literature while routing other issues to appropriate staff when applicable.
• Monitor desktop queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm's service level agreement.
• Clearly document each case in call management software, annotate all updates, and properly document a final resolution.
• Perform audio-visual setups including video conferencing, LCD projectors, laptops, and live webcast configurations.
• Maintain and document inventory and supply needs including monitors, keyboards, mice, and other peripherals.
• Coordinate with Operation group on all equipment moves, relocations, and setups.
• Assume additional responsibilities as requested.
• This role requires regular (100%) in-office presence.
  

Qualifications:

• Bachelor's degree preferred.
• 3+ years of desktop experience in a professional services environment.
• Excellent computer skills, including proficiency in using Windows 10, Active Directory, Office 2016, Outlook 2016, iManage DeskSite, System Center Endpoint Protection, Citrix, VPN. Hardware includes HP desktops, Lenovo laptops, Smartphones, HP printers, and scanners.
• Ability to quickly get up to speed and master new applications and software is critical.
• Exceptional hardware and software problem-solving and analytical abilities.
• Demonstrated proficiency with rollouts, migrations, and upgrades are required.
• Outstanding sense of customer service.
• Enthusiastic, proactive, and positive attitude.
• Must be self-motivated to produce quality work.
• High level of integrity and honesty.
• Flexibility to work overtime when necessary.

Working Schedule:

• Monday - Friday
• 9am - 5 pm
  

Occasional travel to the Los Angeles office when needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:San Diego, CA
• Job Type:I.T.
• Experience:None
• Education:None
• Date Posted:4/9/2024
• Contact: Angel Hakim (858) 727-9989
• Pay Range: $65,000.00 - $78,000.00 Annually

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