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Curriculum Developer and Instructional Designer

Date Posted: 11/8/2019

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Job Description


Duties:

This position reports to: Head of Curriculum and Instructional Design
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
* Based out of San Diego, CA the Instructional Designer will be responsible for content design for courseware or programs for the Customer Outcomes teams. This individual will help identify needs and develop instructional programs as needed.
* Must be able to:
o Design and develop eLearning modules and video tutorials using professional judgment regarding features, layout, and screen elements.
o Analyze & evaluate available training material and collaborate with Subject Matters Experts, Business Analysts, and Product Owners to facilitate learning content and design.
o Identify areas for improvement and make recommendations to increase the quality and effectiveness of learning content, presentation and delivery based on user feedback and industry research in the areas of adult learning methodology and the delivery of cutting edge web-based training.
o Report status of course/project development and adherence on regularly scheduled intervals.
o Use own discretion to develop and recommend a timeline to management for learning content design based upon many factors including software complexity, number of features, target audience, etc.
o Manage new development projects from end- to-end ensuring adherence to project milestones and deadlines.
In
Skills:

This position reports to: Head of Curriculum and Instructional Design
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
* Based out of San Diego, CA the Instructional Designer will be responsible for content design for courseware or programs for the Customer Outcomes teams. This individual will help identify needs and develop instructional programs as needed.
* Must be able to:
o Design and develop eLearning modules and video tutorials using professional judgment regarding features, layout, and screen elements.
o Analyze & evaluate available training material and collaborate with Subject Matters Experts, Business Analysts, and Product Owners to facilitate learning content and design.
o Identify areas for improvement and make recommendations to increase the quality and effectiveness of learning content, presentation and delivery based on user feedback and industry research in the areas of adult learning methodology and the delivery of cutting edge web-based training.
o Report status of course/project development and adherence on regularly scheduled intervals.
o Use own discretion to develop and recommend a timeline to management for learning content design based upon many factors including software complexity, number of features, target audience, etc.
o Manage new development projects from end- to-end ensuring adherence to project milestones and deadlines.

Education:

Education Requirements:
* Bachelor's degree or higher in disciplines related to instruc

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:11/8/2019
  • Contact: Remya Nediyapparambu Sankar (602) 678-5700
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1911-76034