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Aloha POS Incident Response

Date Posted: 4/2/2024

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Job Description

No C2C, No 3rd party firm assistance

  • Weekly hybrid (4 days onsite in Columbus, OH)
  • Long-term contract (potential contract-to-hire in the future)
  • $44 to 46.50 per hour (depending on level of experience)

Partnered with a restaurant client who is F500 company with over 3k restaurants in N. America and Europe! Passionate about providing a great guest experience and cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients.

Seeking a POS (Aloha) Incident Management person to join their DevOps team

This person is responsible for working with support teams on Aloha products through the DevOps team. Restaurant DevOps is the last line of support before a vendor is involved with Restaurant technology. The team identifies chronic challenges within the production environment and is empowered to understand root cause and drive the "Problem" to conclusion. The team is also empowered to problem solve for workarounds, document, and educate teams on how to identify the challenge and quickly correct it.

  1. Hybrid environment - combination of cloud and on-prem servers
  2. Agile
  3. Windows OS
  4. Familiarity with OSI Model and application architecture
  5. Powershell is a huge plus
  6. Familiarity with MS Office tools - Excel/Word
  7. Understanding topology and cloud-based computing
  8. Solid written and communication skills
  9. SPLUNK skills are nice but not required
  10. Aloha software suite (REQUIRED):
  • Aloha Kitchen
  • Aloha Quick Service
  • Aloha Takeout
  • Configuration Center
  • NCR Backoffice (is nice but not required)
  • Connected Payments
  • Aloha Payment Solutions

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Contractor
  • Location:Columbus, OH
  • Job Type:I.T.
  • Experience:3-5 years
  • Education:None
  • Date Posted:4/2/2024
  • Contact: Lisa Choe (714) 587-3235
  • Pay Range: $43.00 - $46.00 Hourly
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Job Reference: JN -042024-363312