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Technical Operations Manager, Technology Relocation

Date Posted: 7/9/2019

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Job Description

Technical Operations Manager, Technology Relocation 

The Technical Operations Manager will be responsible for the daily operations of the team ensuring the manpower is planned and scheduled to effectively address the commercial client's needs. The position will be based in the Orange County office, however the position would be responsible for both the OC/LA and San Diego locations. Corotech is Corovan's technology relocation division which includes computer and peripheral disconnect and reconnect as well as server relocations and cabling. This division provides customers more time to focus on the most critical tasks during a relocation project. 

This role includes hiring and management of technicians who provide help desk and ad-hoc support/trouble shooting for end users. The Corotech Manager evaluates the needs of clients to estimate and allocate resources and ensure timely support for technology projects. The position provides supervision and communication of job expectations, ensuring our teams are delivering quality Corotech services. 

What you will be doing: 

* Sets daily work assignments with dispatch and operations manager. 
* Project manages the jobs in the South 
* Supervises crew as required to perform a quality job for the customer 
* Manages moves and install projects to ensure complete customer satisfaction. 
* Completes all paperwork accurately and neatly and turns into operations daily 
* Grow and build our division in SoCal by working with Sales and Operations. 
* Actively visit customers with Sales staff to help sell / promote Corotech services 
* Produces Corotech proposals as requested by Sales 
* Assist in developing marketing materials for SoCal Sales 
* Assist in the continued development of application 
* Contribute and/or write the University training 
* Provide training for current operations staff and Sales staff 
* Write procedures 
* Recruits, Hires and Trains crews in proper handling and safety techniques 
* Recruit & Manage 3rd party vendor relationships for tech help 
* Coordinate 3rd Party services and invoices 
* Must follow uniform guidelines when at a job site and when meeting with clients 
* Performs work with quality, efficiency and safety at all times 
* Manages multiple priorities and prioritization of work for others. 
* Local travel, evenings and weekend work is required 
* This is a work on site job, not available for work from home duties 
* All other duties as assigned based on business needs 

What we are looking for? 

* Bachelor Degree in Information Technology or Business Administration or equivalent preferred. 
* 3+ years or equivalent experience in technology, management, sales and customer service. 
* 2+ years operations and/or project management experience. 
* Preferred written and verbal proficiency in English and Spanish 
* A+ certification preferred, but not required. 

Other Skills and Abilities: 

* Ability to do technology troubleshooting, and analyzing information. 
* Exercise good judgment in making decisions. 
* Leadership and or supervisory skills to manage a team. 
* Excellent teamwork and interpersonal skills. 
* Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven, supply management, ability to multitask, attention to detail and good oral and written communication skills. 
* Must have a valid California driver license. Must be able to be approved by the company insurance carrier to drive. 

POSITION TYPE/EXPECTED HOURS OF WORK: 
This is a full-time position, with a minimum expectation of 40 hours per week. The working hours are flexible and employees may be required to work late evenings or weekends depending on the business needs.

We are an equal opportunity employer and make

Job Requirements

• Bachelor Degree in Information Technology or Business Administration or equivalent preferred.
• 3+ years or equivalent experience in technology, management, sales and customer service.
• 2+ years operations and/or project management experience.
• Preferred written and verbal proficiency in English and Spanish
• A+ certification preferred, but not required.

Other Skills and Abilities:

• Ability to do technology troubleshooting, and analyzing information.
• Exercise good judgment in making decisions.
• Leadership and or supervisory skills to manage a team.
• Excellent teamwork and interpersonal skills.
• Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven, supply management, ability to multitask, attention to detail and good oral and written communication skills.
• Must have a valid California driver license. Must be able to be approved by the company insurance carrier to drive.
Posted By: salmani@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Fullerton, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/9/2019
  • Contact: Samer Almani (714) 940-5420
  • Pay Range: $70,000.00 - $95,000.00 Annually
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Job Reference: JO-1907-63676