Job Description

No C2C, No 3rd party firm
100% onsite in Long Beach, CA
Direct-hire
$92,000 - $104,000 DOE

Position: IT Incident Manager within Operations

Ideal knowlege: ITIL Problem Manamgement, Six Sigma, Change Management, Incident Management, Corrective-action

Operations environment experience with surveillance camera, RFID devices, trucking logistics

Key Responsibilities

• Define, maintain, implement, and support analysis methods relevant to problem management, e.g. for root cause analysis, trend analysis
• Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors
• Organize, drive, execute and conclude the analysis in IT
• Define risks and understand the dependencies, and assumptions by advocating the implementing a preventive measures framework
• Serve as specialist for Problem management processes, with accountability for process strategy, execution, and continual improvement across IT
• Drive a structured approach with the relevant teams to problem solving with the use of Six-Sigma methodology by defining & describing the problem, Investigating and analyzing the data, formulating and testing a causal theory by developing and testing hypothesis, implement potential solutions and finally selection and implementation of controls
• Advocate and assist teams in the use of basic tools like of run charts, Pareto charts, Cause-and-effect diagrams and causal chain to be implemented by teams during the problem solving process
• Be adept and flexible at Waterfall and DevOps ways of working based on context
• Capture, track and publish process efficacy using established Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) through a measurement system that tracks adoption, utilization, and proficiency of individual problem remediations
• Drive speedy completion of problem RCA's, Improvement plans spanning across Platforms and Brands for mitigation or prevention with handover of sustainable improvements

We are looking for candidates with a proven performance track record with the following

• Demonstrable hands-on experience in complex problem solving by use of Six Sigma methodology.
• Strong Stakeholder and Communications management skills
• Good understanding of ITIL Framework, Project Management and Agile methods.
• ITIL Problem Management - Practitioner level
• Ability to analyze and summarize data for consumption by senior IT leaders

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Long Beach, CA
• Job Type:I.T.
• Experience:None
• Education:None
• Date Posted:3/22/2024
• Contact: Lisa Choe (714) 587-3235
• Pay Range: $44.00 - $50.00 Hourly

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