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Technical Support Specialist

Date Posted: 6/12/2019

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Job Description

Technical Support Specialist

General Functions:
Under minimal supervision, provide technical support to customer base on a computer based automotive repair shop management and accounting system. Support will be provided by telephone, email, remote computer access and written communication consistent with objectives and standards set for the department. 
 
Primary Responsibilities:

  • Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based automotive repair and shop management system.
  • Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines.
  • Maintain through and current knowledge of PC based software, hardware and industry trends.
  • Respond to customers politely, and maintain a professional, helpful attitude at all times.
  • Document and forward possible electronic product enhancements to product management.
  • Assist management in training new employees and daily operational duties.
  • Additional duties and special projects may be required and assigned in this position.

Experience and Educational Requirements:
  • At least two years of college, technical school training or previous job experience is required.
  • Minimum of one-year phone support experience for PC software and hardware.
  • Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
  • Minimum of two years' experience troubleshooting Microsoft Windows and windows-based software applications is required.
  • Working knowledge of Microsoft network systems is required.
  • Previous experience supporting a PC based business management system is preferred.
  • Successfully complete the Manager product examination with a score of 70 or greater.
  • Knowledge of basic business accounting principles is highly desirable.
  • Effective written and oral communication is required.

Working Conditions/Physical Requirements:
  • A Normal office environment which includes the use of computers, networks and office equipment.
  • Occasional overtime and Saturdays are required.

Location - Poway, CA 
Pay - $18-19/HR
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

General Functions:
Under minimal supervision, provide technical support to customer base on a computer based automotive repair shop management and accounting system. Support will be provided by telephone, email, remote computer access and written communication consistent with objectives and standards set for the department.

Primary Responsibilities:
• Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based automotive repair and shop management system.
• Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines.
• Maintain through and current knowledge of PC based software, hardware and industry trends.
• Respond to customers politely, and maintain a professional, helpful attitude at all times.
• Document and forward possible electronic product enhancements to product management.
• Assist management in training new employees and daily operational duties.
• Additional duties and special projects may be required and assigned in this position.

Experience and Educational Requirements:
• At least two years of college, technical school training or previous job experience is required.
• Minimum of one-year phone support experience for PC software and hardware.
• Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
• Minimum of two years’ experience troubleshooting Microsoft Windows and windows-based software applications is required.
• Working knowledge of Microsoft network systems is required.
• Previous experience supporting a PC based business management system is preferred.
• Successfully complete the Manager product examination with a score of 70 or greater.
• Knowledge of basic business accounting principles is highly desirable.
• Effective written and oral communication is required.

Working Conditions/Physical Requirements:
• A Normal office environment which includes the use of computers, networks and office equipment.
• Occasional overtime and Saturdays are required.

Location – 14145 Danielson St, Poway, CA 92064
Pay – $18-19/HR
Posted By: csmith@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Poway, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:6/12/2019
  • Contact: Christian Smith (858) 366-4632
  • Pay Range: $18.00 - $1,900.00 Annually
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Job Reference: JO-1906-61664