Job Description

Direct-hire
$62,000 to 72,800 DOE
100% onsite in Long Beach, CA (Local canddiates only)

Position: IT Service Management / Project Manager for Major Incidents within Operations

Ideal knowlege: ITIL, Change Management, Incident Management

Operations environment experience with surveillance camera, RFID devices, trucking logistics

Key responsibilities

• Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible.
• Drive Service Management best-practice and ITIL process compliance across the business.
• Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact
• Document, communicate and log follow up actions for later triage, prioritisation, and action to avoid recurrences
• Make recommendations based on clear, reasoned arguments and be able to spot problems before they occur.

Requirments

• 5+ years of overall experience in IT industry with IT Service Management (or) IT Project Management
• Experience with risk analysis with a proven ability to clearly communicate plans / goals to a set of diverse audience (technical and non-technical)
• Prior experience with engagement in managing IT services and solutions on any scale - with a competent understanding of the technology stack.
• Demonstrable experience in a fast-paced operations environment.
• Proven experience gained within a large global/enterprise organisation.
• Ability to analyse a high volume of technical data
• Strong problem solving, analytical, and time management skills.
• Understanding of enterprise infrastructure including servers, networks, storages, databases etc.
• Broad knowledge of industry standard enterprise applications services
• Broad understanding of change and problem management for establishing handshake between processes.
• Broad understanding of ITIL principles and practices.

Business skills

• Assertive and clear communication skills when managing crisis environment.
• Ability to translate between technical language and business language.
• Diplomatic and robust with the ability to act in a complex business environment.
• Be enthusiastic and passionate about providing "best in class" service.
• Diligent prioritisation of multiple work streams and action items.
• Strong conflict management acumen.
• Quick adaptation to significant process changes / overhaul of business functions.
• Use systematic methodology to evaluate, design and implement process or technology change to achieve measurable business benefit.
• Ability to absorb high pressures and stress while working and delivering results.
• Agile and responsive to rapid change
• Attention to detail
• Customer first mentality

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Long Beach, CA
• Job Type:I.T.
• Experience:3-5 years
• Education:None
• Date Posted:3/20/2024
• Contact: Lisa Choe (714) 587-3235
• Pay Range: $30.00 - $35.00 Hourly

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