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Desktop Support Analyst

Date Posted: 4/11/2019

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Job Description

Skills Required 

  • Experience providing desktop support for Apple OS X and Macintosh computers;
  • Experience providing desktop support for Windows;
  • Experience with handling a variety of mobile devices in a BYOD environment;
  • Experience managing and configuring common office equipment;
  • Experience with a wide set of SaaS products such as: Box, ServiceNow, Docusign, Eloqua, Concur, WorkDay, WebEx, Okta, among others;
  • Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment.
Responsibilities 
 
 
  • Provide a "friendly face' point of contact and problem resolution for users;
  • Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff;
  • Handling onboarding related tasks, including equipment provisioning, account provisioning and new hire education;
  • Assist in continuing technical education for users;
  • Enforcement of IT policies (security, email, accounts, passwords, compliance, etc);
  • Writing and updating IT documentation and media content;
  • Assist in long term IT projects as necessary


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Experience providing desktop support for Apple OS X and Macintosh computers;
Experience providing desktop support for Windows;
Experience with handling a variety of mobile devices in a BYOD environment;
Experience managing and configuring common office equipment;
Experience with a wide set of SaaS products such as: Box, ServiceNow, Docusign, Eloqua, Concur, WorkDay, WebEx, Okta, among others;
Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment.
Posted By: rsankar@rothstaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Waltham, MA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:4/11/2019
  • Contact: Remya Nediyapparambu Sankar (480) 966-0090
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-1904-55787