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Help Desk Support

Date Posted: 3/13/2019

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Job Description

Ledgent Technology is now hiring for a Help Desk Support onsite role in Burlington, Massachusetts for a 24 month contract,
 
The Help Desk Support will be supporting our client's user base by resolving technology issues, assisting in remedying business process issues, managing the lifecycle of User's hardware & software, and maintaining inventory. Consult/train User base on company policies, standards, information security awareness, and business continuity practices.
 
Skills/Qualifications/Experience:

  • Strong problem solving/analytical/critical thinking skills
  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to multi-task and work in fast paced environment
  • Ability to work independently, with team, and with User base in a professional manner
  • Ability to develop good rapport and build strong relationships with User base and teammates
  • Ability to present/train User base
  • Experience in troubleshooting and critical incident management
  • Experience in project and task management
  • Experience supporting Windows 7 & 10 O/S and Microsoft applications
  • Excellent oral and written, interpersonal, and communication skills
  • BS Degree or equivalent experience (3+yrs of related experience in corporate computing environment)
 
Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
  • Windows 7 and Windows 10
  • Microsoft Office 2013 to 365
  • Anti-virus/Anti-malware
  • Ticketing Systems
  • Hardware (Desktops and Laptops)
  • Mobile Devices and Applications (smartphone and tablets)
  • VPN
  • Remote Desktop
  • Backup Solution
  • VOIP
  • Wired/Wireless Networking Technologies
 
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Ledgent Technology is now hiring for a Help Desk Support onsite role in Burlington, Massachusetts for a 24 month contract,

The Help Desk Support will be supporting our client's user base by resolving technology issues, assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult/train User base on company policies, standards, information security awareness, and business continuity practices.

Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to multi-task and work in fast paced environment
Ability to work independently, with team, and with User base in a professional manner
Ability to develop good rapport and build strong relationships with User base and teammates
Ability to present/train User base
Experience in troubleshooting and critical incident management
Experience in project and task management
Experience supporting Windows 7 & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills
BS Degree or equivalent experience (3+yrs of related experience in corporate computing environment)

Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
Windows 7 and Windows 10
Microsoft Office 2013 to 365
Anti-virus/Anti-malware
Ticketing Systems
Hardware (Desktops and Laptops)
Mobile Devices and Applications (smartphone and tablets)
VPN
Remote Desktop
Backup Solution
VOIP
Wired/Wireless Networking Technologies

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Posted By: dabrown@rothstaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Burlington, MA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/13/2019
  • Contact: David Brown (480) 966-0090
  • Pay Range: $20.00 - $23.00 Hourly
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Job Reference: JO-1903-53163