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Help Desk II

Date Posted: 1/11/2019

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Job Description

One of our premier cloud computing software clients is looking for a Help Desk/Systems Administrator to join their growing, fast pace team in Santa Monica. This is a 12 month contract and is $25/hr. DOE.

Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the life cycle of User's hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
Skills/Qualifications/Experience:

  • Strong problem solving/analytical/critical thinking skills
  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to multi-task and work in fast paced environment
  • Ability to work independently, with team, and with User base in a professional manner
  • Ability to develop good rapport and build strong relationships with User base and teammates
  • Ability to present/train User base
  • Experience in troubleshooting and critical incident management
  • Experience in project and task management
  • Experience supporting Windows 7 & 10 O/S and Microsoft applications
  • Excellent oral and written, interpersonal, and communication skills
  • BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
  • Windows 7 and Windows 10
  • Microsoft Office 2007 to 365
  • Anti-virus/Anti-malware
  • Ticketing Systems
  • Hardware (Desktops and Laptops)
  • Mobile Devices and Applications (smartphone and tablets)
  • VPN
  • Remote Desktop
  • Backup Solution
  • VOIP
  • LAN/WAN
  • TCP/IP


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

One of our premier cloud computing software clients is looking for a Help Desk/Systems Administrator to join their growing, fast pace team in Santa Monica. This is a 12 month contract and is $25/hr. DOE.

Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the life cycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to multi-task and work in fast paced environment
Ability to work independently, with team, and with User base in a professional manner
Ability to develop good rapport and build strong relationships with User base and teammates
Ability to present/train User base
Experience in troubleshooting and critical incident management
Experience in project and task management
Experience supporting Windows 7 & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills
BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
Windows 7 and Windows 10
Microsoft Office 2007 to 365
Anti-virus/Anti-malware
Ticketing Systems
Hardware (Desktops and Laptops)
Mobile Devices and Applications (smartphone and tablets)
VPN
Remote Desktop
Backup Solution
VOIP
LAN/WAN
TCP/IP
Posted By: clampert@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Santa Monica, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/11/2019
  • Contact: Camille Lampert (480) 966-0090
  • Pay Range: $20.00 - $25.00 Hourly
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Job Reference: JO-1901-47966