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IT Support Specialist (8779542)

Date Posted: 1/10/2019

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Job Description


Title: IT Support Specialist (8779542)
Location: Santa Clara, CA
Duration: 6+ months
 
What you get to do in this role:

  • Provide world-class customer service and professionalism
  • Take ownership of tasks and drive to swift resolution
  • Provide technical support, training and guidance to staff in both local and remote locations
  • Troubleshoot and install of operating system and software application issues
  • Transfer data between and rebuild of staff systems (cross-platform)
  • Troubleshoot wired and wireless networking issues
  • Troubleshoot network printing issues
  • Troubleshoot multi-function print systems
  • Lift server or computer equipment weighing up to 45lbs.
  • Work closely with management and other teams to support company-wide projects
  • Manage and maintain inventory of company assets, systems and peripherals
 
Qualifications / Skills required
  • Ability to interact with business end-users at all levels of the organization, Project Coordinator, and end-user back-office provisioning team
  • Able to perform with little instruction on day-to-day operations and general instruction on new assignments from management
  • Reliable, dependable, and skilled deployment and migration technician
  • Experience with Windows OS, MAC OS, MS Office 365, Active Directory, software, Windows, Zoom, domain networking, local area networking
  • Experience with SaaS cloud base application.
  • Experience with current desktop, laptop, peripheral technologies.
  • Strong understanding of Windows Environment.
  • System imaging and deployment tools
  • Microsoft Office knowledge (Mac and PC platforms)
  • Experience with remote management systems
  • Directory Services systems preferred
  • Strong interpersonal and communication skills
  • Strong critical thinking and task planning skills
  • Strong aptitude to learning new technologies
  • Strong propensity to work in fast-paced environments with minimal guidance
  • Mac certified preferred but not required
  • CompTIA A+ Certification preferred but not required
Required:
Development, IT Support, Mac, Mac OS, Active Directory
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

- Perform ticket troubleshooting
- Troubleshoot multi-function print systems
- Ability to lift server or computer equipment weighing up to 25 lbs.
- Experience with Windows OS, MAC OS, MS Office 365, Active Directory, software, Windows, Zoom, domain networking, local area networking
- Mac certified preferred but not required
- CompTIA A+ Certification preferred but not required
Posted By: kinguyen@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Santa Clara, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/10/2019
  • Contact: Kim Nguyen (408) 418-1867
  • Pay Range: $30.00 - $31.00 Hourly
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Job Reference: JO-1901-47938