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Technical Writer III

Date Posted: 1/9/2019

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Job Description

One of our premier cloud computing software clients is looking for a Technical Writer III to join their growing, fast pace team in Redwood City (they are also open to candidates sitting in their Pleasanton, CA office). This is a 9 month contract and is $50-53/hr. DOE.

What You'll Do

  • Write highly technical internal content for SaaS Service Center and Service Desk programs.
  • Work closely with engineers and internal stakeholders to develop a strong, functional, up-to-date, and well-curated internal knowledge base.
  • Work closely with engineers and SMEs to build out internal documentation sites. 
  • Deliver accurate technical and functional documentation on time and with a high degree of quality. 
  • Build a knowledge base that is discoverable, easy to use, and understandable to our internal teams. 
  • Document best practices across the organization in real time. 
  • Contribute to strategic initiatives around onboarding new products, developing standard operating procedures, and developing automation tooling. 
  • Work closely with other members of the technical content team to ensure uniformity in workflow and writing style. 
  • Collaborate with trainers to develop learning materials for the SaaS organization. 

Requirements
  • 5+ years' experience 
  • Bachelor's degree in a writing-intensive field or significant work experience in start-ups or fast-paced enterprise technology-development environments 
  • Impeccable written English skills
  • Information gathering and interviewing skills 
  • Experience in developing internal engineering documentation 
  • Experience in using Confluence to develop large document libraries 
  • Comfort with swiftly changing dynamic software development situations 
  • Ability to establish and follow style and usage guidelines 
  • Knowledge of cloud infrastructure concepts and technologies 
  • Knowledge of Wiki markup, HTML, and XML 
  • Experience in using enterprise-grade bug-tracking systems such as JIRA 

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

One of our premier cloud computing software clients is looking for a Technical Writer III to join their growing, fast pace team in Redwood City (they are also open to candidates sitting in their Pleasanton, CA office). This is a 9 month contract and is $50-53/hr. DOE.

What You’ll Do
-Write highly technical internal content for SaaS Service Center and Service Desk programs.
-Work closely with engineers and internal stakeholders to develop a strong, functional, up-to-date, and well-curated internal knowledge base.
-Work closely with engineers and SMEs to build out internal documentation sites.
-Deliver accurate technical and functional documentation on time and with a high degree of quality.
-Build a knowledge base that is discoverable, easy to use, and understandable to our internal teams.
-Document best practices across the organization in real time.
-Contribute to strategic initiatives around onboarding new products, developing standard operating procedures, and developing automation tooling.
-Work closely with other members of the technical content team to ensure uniformity in workflow and writing style.
-Collaborate with trainers to develop learning materials for the SaaS organization.

Requirements
-5+ years' experience
-Bachelor’s degree in a writing-intensive field or significant work experience in start-ups or fast-paced enterprise technology-development environments
-Impeccable written English skills
-Information gathering and interviewing skills
-Experience in developing internal engineering documentation
-Experience in using Confluence to develop large document libraries
-Comfort with swiftly changing dynamic software development situations
-Ability to establish and follow style and usage guidelines
-Knowledge of cloud infrastructure concepts and technologies
-Knowledge of Wiki markup, HTML, and XML
-Experience in using enterprise-grade bug-tracking systems such as JIRA
Posted By: clampert@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Redwood City, CA
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/9/2019
  • Contact: Camille Lampert (480) 966-0090
  • Pay Range: $50.00 - $54.00 Hourly
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Job Reference: JO-1901-47741