One of our top, innovative cloud software clients is looking for a Systems Support Analyst to join their growing, fast pace team in Santa Clara. This is a 12 month contract and is $40/hr. DOE.
One of our cloud computing software clients is looking for a Systems Support Analyst to join their growing, fast pace team in Santa Clara. This is a 12 month contract and is $40/hr. DOE.
-Hands on experience on resolving L1 & L2 Support tickets preferably using ServiceNow.
-Well versed with configurations and integrations involved against Apps Support
-Good understanding of data flows and workflows for integrations and applications
-Replicating any issues and fixing bugs
-Hands on experience in configuring the chat queues and adding them to the ML queues.
-Severity 1 and 2 incidents –cover on any system critical issues such as major performance issues.
-Drive Improved processes - participating in ITIL based operational excellence.
-The resource should also be open to work in the role of a QA as needed.
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